Refund & Cancellation Policy

Last updated: August 2026

This page explains our policy for cancelling your subscription and requesting a refund for True Check Printing packages.

1. Free Trial

We offer a free trial that lets you print up to 30 checks and test the smart check designer and all core features before any payment. We recommend making full use of the free trial before purchasing a package, to confirm the Service fits your needs.

2. How Packages Work

Paid packages give you a check balance valid for one month from the purchase date (the count and validity period stack automatically when you buy more than one package). Your balance expires when the first of two limits is reached: the checks run out, or the validity period ends.

3. Refund Eligibility

• You are entitled to a full refund within 14 days of purchase, provided no checks from the purchased package balance have been used during that period.
• Once the first check from a package's balance has been printed, that package becomes non-refundable, since the service (printing) has already been consumed.
• Refunds do not include any non-refundable payment-processing fees charged by our payment provider.

4. Cancellation

You may stop renewing your subscription at any time with no further obligation. Since packages are prepaid (and not an automatically recurring subscription unless you enable that yourself), cancelling simply means not purchasing a new package after your current balance or validity period ends.

5. How to Request a Refund or Cancel Renewal

Contact us via WhatsApp at +965 6669 2142, including the company name registered on your account and your request details, and we will handle it within a reasonable number of business days.

6. Refund Processing Time

Once a refund request is approved, the amount is returned via the original payment method, and it may take 5 to 10 business days to appear in your account, depending on your payment provider's or card issuer's policy.